Last Updated: 3 July 2025

Cycleworld Australia Pty Ltd (ABN: 79 115 810 216), trading as Cycleworld, is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as well as relevant New South Wales consumer laws.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

1. About Cycleworld

Cycleworld operates both a physical retail store and an e-commerce platform, offering a wide range of bicycles, accessories, and parts. We also provide a full-service workshop.

Our Contact Details:

2. What Personal Information Do We Collect?

We may collect various types of personal information from you, including but not limited to:
  • Identification Information: Your name, address (residential and delivery), email address, phone number, and date of birth.
  • Payment Information: Details related to your purchases, including payment methods. Please note that we do not store full credit card details. For financed purchases via Zip, we do not collect or store your financial details related to your Zip account; this is managed directly by Zip.
  • Purchase History: Records of products and services you have purchased from us, including layby agreements.
  • Workshop Service Information: Details about your bicycle, service history, repair requirements, and warranty claims.
  • Communication Records: Correspondence between you and Cycleworld, including emails, phone calls, and in-store inquiries.
  • Website Usage Data: Information about your interaction with our website, such as IP address, browser type, pages viewed, and referring URLs (collected via cookies and analytics tools).

3. How Do We Collect Personal Information?

We collect personal information in several ways, including:

Directly from You:

  • When you make a purchase in-store or online.
  • When you create an account on our website.
  • When you place a layby order.
  • When you bring your bicycle in for workshop service or repair.
  • When you contact us via phone, email, or in person with inquiries or feedback.
  • When you subscribe to our newsletter or participate in promotions.

From Third Parties:

  • Zip (zip.co/au): If you choose to finance your purchase through Zip, they may provide us with confirmation of your approved finance, but not your detailed financial information. Your personal information will be handled by Zip in accordance with their own privacy policy.
  • Service Providers: From third-party service providers who assist us with our business operations (e.g., payment processors, shipping companies, marketing platforms).

Automatically:

  • Through cookies and similar technologies when you visit our website (see Section 8 for more details).

4. Why Do We Collect, Use, and Disclose Personal Information?

We collect, use, and disclose your personal information for the following purposes:
  • To Provide Products and Services: To process your orders, facilitate layby agreements, arrange for delivery, and provide workshop services and warranty support.
  • Customer Service: To respond to your inquiries, provide support, and manage your accounts.
  • Payment Processing: To facilitate secure payment transactions.
  • Warranty Management: To administer the 30-day warranty on conducted workshop work.
  • Marketing and Promotions: To send you information about our products, services, special offers, and events that may be of interest to you (you can opt-out at any time).
  • Business Operations: For internal record keeping, administrative purposes, and to improve our products and services.
  • Legal Compliance: To comply with our legal obligations and resolve any disputes.
  • Fraud Prevention: To detect and prevent fraudulent activities.

5. To Whom Do We Disclose Personal Information?

We may disclose your personal information to:
  • Third-Party Service Providers: Such as payment gateway providers, shipping companies, IT service providers, marketing agencies, and professional advisors (e.g., accountants, lawyers). These third parties are only provided with the information necessary to perform their specific services and are required to protect your information.
  • Zip (zip.co/au): If you apply for finance through Zip, we will share relevant transaction details with them to facilitate your purchase. Your financial application and related personal information will be handled directly by Zip.
  • Government and Regulatory Bodies: Where required by law, such as to law enforcement agencies or regulatory authorities.
  • Our Related Entities: Within the Cycleworld Australia Pty Ltd group of companies.
  • Other Third Parties: With your consent or where otherwise permitted by law.
We do not sell or rent your personal information to third parties for their marketing purposes.

6. Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
  • Implementing physical, electronic, and procedural safeguards.
  • Using secure servers and encryption for online transactions.
  • Restricting access to personal information to authorised personnel only.
  • Regularly reviewing and updating our security practices.
While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To request access or correction, please contact us using the details in Section 1. We may require you to verify your identity before providing access or making corrections. In some cases, we may refuse your request in accordance with the APPs.

8. Cookies and Website Usage

Our website uses “cookies” and other similar technologies to enhance your browsing experience, analyse website traffic, and for marketing purposes. Cookies are small data files stored on your device that help us remember your preferences, track your activity on our site, and deliver relevant content.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Making a Complaint

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint.

Please contact us in writing using the details in Section 1, outlining the nature of your complaint. We will acknowledge your complaint within a reasonable time and endeavour to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website, and the revised policy will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please do not hesitate to contact us:

Cycleworld Australia Pty Ltd